A Each grills is secured with shock-resistant foam and double-layered cardboard. We comply with international shipping standards to ensure safe delivery. 

A Yes, we provide competitive pricing for bulk purchases. Customized OEM/ODM services are also available. Please contact our sales team for quotes and minimum order quantities.

A We don’t have requirement about MOQ, sample order is welcome.

A Yes, accessories like cooking grates, fire ring, fire box, and gaskets can be purchased separately. Visit our "Accessories" section or contact our customer service for specific part inquiries.

A We offer a 20-year limited warranty covering manufacturing defects on ceramic parts. Damage from misuse or improper maintenance is not included. Register your product on our website for extended support options.

A Allow the grills to cool completely. Remove ash and residue with a ash tool or ash tray. For stubborn stains on cooking grills, use warm water and mild detergent. 

A We recommend outdoor use only due to smoke and ventilation requirements.

A Use natural lump charcoal or carbon-based fuels for optimal results. Avoid lighter fluids containing chemicals, as they may damage the ceramic lining. Always place the grills on a non-flammable surface and ensure proper ventilation.

A Our grills are designed to withstand extreme temperatures up to 900°C (1652°F), making them ideal for grilling, baking, and smoking. The high-temperature ceramic ensures even heat distribution and long-term structural integrity.

A TOPQ ceramic grills are crafted with high-temperature-resistant ceramic materials, ensuring superior heat retention and durability. Unlike some competitors, our grills prioritize Security, eco-friendliness and cost-effectiveness while maintaining professional-grade performance for both domestic and commercial use.