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Q Are you factory?
A Yes, our factory is located in Minqing, Fuzhou.
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Q What is the package of kamado?
A Sample is packed by plywood case, container order is packed by carton.
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Q What is your sample policy?
A We are willing to supply sample for test, customers need to pay sample charge and shipping cost. But when you place full container order, sample charge will be refunded.
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Q Do you require MOQ for grill order?
A No MOQ required, 1pc for sample checking is acceptable.
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Q Is it possible to print my logo on product?
A Yes. OEM is available. Please inform us formally when you place order and confirm the design before our production.
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Q What is delivery lead time?
A Normally samples take 3-5 days, bulk orders take about 30 days. For more details, please contact us.
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Q What is the payment term?
A For sample order, it is T/T 100% in advance. For bulk order, we require to T/T 40% deposit, and pay the balance before delivery.
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Q What is your warranty?
A 20 years warranty on ceramic parts.
1 year warranty on metal parts.
Free lifetime technology support on all orders.
If you have further questions, please feel free to contact us.
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Q How does TOPQ compare to other brands?
A TOPQ focuses on advanced ceramic technology and user-friendly designs. Our grills feature high quality ceramic material for better insulation and energy efficiency, outperforming many domestic brands in heat retention and durability.
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Q What is the delivery term ans shipping cost?
A We accept multiple delivery terms,including EXW, FOB, CIF and DDP etc. Shipping costs and timelines vary by destination.Please contact our sales team to get more information and quotes.
